I tried to look at my modem's status & events a couple minutes ago & find I can't do it this morning! The page won't load.
Did the tracert to 192.168.100.1 & got:
Tracing route to dsl-198-168-100-1.cooptel.qc.ca [18.104.22.168] over a maximum of 30 hops:
1 6 ms 5 ms 8 ms 22.214.171.124 2 7 ms 11 ms 5 ms ge-4-3-ur08.sacramento.ca.sacra.comcast.net [68. 87.212.149] 3 4 ms 7 ms 6 ms 126.96.36.199 4 14 ms 9 ms 7 ms be-60-ar01.oakland.ca.sfba.comcast.net [68.86.14 3.25] 5 12 ms 10 ms 16 ms pos-0-4-0-0-cr01.sacramento.ca.ibone.comcast.net [188.8.131.52] 6 22 ms 31 ms 21 ms pos-0-15-0-0-cr01.portland.or.ibone.comcast.net [184.108.40.206] 7 27 ms 26 ms 26 ms pos-0-8-0-0-cr01.seattle.wa.ibone.comcast.net [6 220.127.116.11] 8 27 ms 25 ms 29 ms pos-0-1-0-0-pe01.seattle.wa.ibone.comcast.net [6 18.104.22.168] 9 33 ms 25 ms 26 ms bx2-seattle_GE0-0-0.net.bell.ca [22.214.171.124]
We've seen this before. Try resetting it. Using a toothpick or a bent paper clip, depress and hold in the reset button which is located in a small recessed hole on the rear until the indicator lights go out, then release and let it come all the way up again. Does it work now ?
EG wrote: We've seen this before. Try resetting it. Using a toothpick or a bent paper clip, depress and hold in the reset button which is located in a small recessed hole on the rear until the indicator lights go out, then release and let it come all the way up again. Does it work now ?
Message Edited by EG on 02-28-2010 05:33 PM
The reset paperclip worked! Didn't think of that as believed that Comcast did something during their "maintenance mode" overnight & it was "reseted" by Comcast.
Still curious on what happened tho; perhaps the system still think I'm in Kansas while I'm physically in Calif?
The reset got me back to QAM16 for upstream where I may be better off even if my downstream is still good which is the main thing as I just enrolled onto Netflix.
Please accept my apologies for replying to an old thread. Comcast recently increased the speed of the Performance Internet service to 25Mb download. Beginning with this change, I have been unable to access the modem, also an Arris TM602G, using http://192.168.100.1/
I have reset it numerous times, which has not changed this behavior. The web browser will eventually display a 'Network Timeout' message after a minute or so of trying to connect to it.
It would seem that the IP address of it, has been changed now. Does anyone know what it might now be?
I had it completely off (power unplugged and battery removed) for a good 15 minutes and it made no difference.
What I noticed though (and this also occurred with the previous resets via the reset button), was when it was going through the initialization, it hangs on upstream connectivity as it (the US light) will flash for several seconds. For downstream connectivity (DS light), which occurs before the upstream, that was more closer to two seconds - which is what I have always seen.
The delay (?) in upstream connectivity appears to have begun recently as I had never seen this several-second delay in the past, it had always been the same couple of seconds as the downstream connectivity.
Hmmm... Perhaps a new firmware load was pushed to it that now has the U.I. pages disabled or corrupted ?
As far as the upstream locking on a return carrier(s), this typically can take a bit longer. Perhaps there is an upstream channel(s) / return path impairment of some sort (typically noise ingress) somewhere. You could call in and ask what the uSNR (upstream Signal to Noise Ratio) figure is. It should be at least 30 dB, and the higher the better.
Edward, not Comcast, however I do remember that this was a known problem with Arris Docsis 2 eMTA's the 402G, 502G and 602G. Comcast were said to be working on a solution, but that was a while ago.
Since then Comcast is advising people with Docsis 2 Modems to upgrade to a Docsis 3 device and that would probably be your best bet. Try to avoid them giving you a gateway all in one device, they come with their own set of problems. Ask for an Arris TM822G, works great for me.
I think it's Arris that works on the firmware, then provides it to Comcast.
If I obtained a DOCSIS 3 modem (I also have phone service with Comcast.), does it automatically provision itself when it's connected and powered on, or must something be done to it - as was the case when ithe TM602G was first installed a few years ago?
The TM602G isn't showing as being at EOL, in fact, in one of the other threads, someone reported back this past August that they received a brand new TM602G from Comcast then.
Yes, If they send you one out or you pick one up at the local office, all you have to do is connect to a computer, power it on, wait for the lights to settle and open a browser. The activation screen will come up, I've had cause to swap my modem a few times and this has always worked for me, even with phone service. In the event of anything going wrong you can always call Comcast to activate/provision it.
Comcast themselves are advising customers to upgrade, yes it will still work for a while I'm sure...But you will have to upgrade soon.