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Posting Guidelines

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Retired Administrator

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                              screenshot.98.jpgWelcome to the Comcast Help Forums!screenshot.100.jpg



These forums are accessible to all Comcast customers. Membership and Posting privileges are currently available as a free, added benefit to Comcast customers. We invite you to join in and discuss a variety of Service topics/Issues. Membership within the Comcast Help Forums is both a privilege and a responsibility. Becoming a registered member of the Comcast Help Forums means agreeing to abide by a few simple Comcast Help Forum rules and guidelines as outlined below:



Please Do:


1. Be Polite


These forums are designed to build a positive and thriving peer to peer help community. Positive, constructive comments and questions that are on topic will help maintain a positive spirit on these forums. Please give the same consideration and tolerance to others that you would like to receive from them.


2. Use a descriptive topic subject  


This will ensure that others who can help will see your post more easily and will improve your chances of receiving a response. As an example, if you have a question about not receiving email, do not use "email" as the subject title of your post. Instead, use a subject title like "not receiving email with Windows Mail".


3. Ask questions


No question is considered silly or "dumb." We're here to help, so please ask away!


4. Stay on topic


Remember that these forums are to be used for help. Always stick to the original topic that was stated by the person who started the thread. If you have a suggestion or comment that is on a different topic, please start a new thread within the appropriate forum.


5. Be comprehensive


Please include as much information to describe your question or issue as possible. Generally speaking, try to include details of your computer (i.e. operating system, Internet browser, email program, etc.) and any error messages you may see. Also, keep checking back on any questions/issues you post as others may request more details to be able to provide you an answer.


6. Utilize the ‘Report Abuse to Moderator’ function  


Available on each post to alert a administrator to any trolling or flaming posts.


7. Use good netiquette


Finally, please practice good "netiquette." This includes respect for others, refraining from typing in ALL CAPS, avoiding flame wars, refraining from "bumping" threads (i.e.., posting for the sole purpose of moving a thread to the top of a forum page), using non-generic thread titles that indicate the subject of the thread, and keeping posts civil at all times. Together, we can make the community safe and fun for everyone!


8. Check back for replies to your post(s)


Because of the nature of forums, you will find that your question may not get answered right away. Make sure you check back on your post periodically for a few days to allow others to answer your question. Also, forum members here will answer your question here in the forums - they will not personally email you any answers so please do not add your email address to your post expecting an answer to be sent to you.



Please Don’t:



1. Post Personal Information in the Forums


Please do your best to keep your identity and personal information safe. This includes:


  • Your full name 
  • Your telephone number
  • Your Physical/Mailing Address
  • Email addresses
  • Credit Card numbers
  • Account numbers
  • Other personally identifiable information


2. Use Profanity


Please keep your posts clean. Our forums have an automated profanity filter to block out inappropriate language. Please do not circumvent it by finding colorful ways to approximate or disguise those words. If you are caught trying to bypass the filters in any way, your posting privileges may be revoked.


3. Post inappropriate images, usernames, profiles, signature lines, and avatars


Posts containing images with inappropriate or inflammatory content will be removed. This may include photos that are on-topic and/or of historical significance, i.e., gory photos of lynching's, war battles, etc.. Images containing nudity (real or drawn) are also not permitted and may result in the loss of posting privileges. Also, inappropriate usernames, member profiles, signature lines, or avatars may result in removal, warnings, and bans


4. Post Threats


Posting threatening comments towards Comcast, or anyone will not be appropriate. This includes, but is not limited to, threats of physical violence and threats of malicious activities. Threatening comments will likely lead to the loss of posting privileges. The sending of threatening Private Message (also known as a PM) that may include, but is not limited to, threats of physical violence and threats of malicious activities. Private Message of this nature will likely lead to the loss of posting priviledges.


5. Malicious Content


Posting content designed to disrupt or interfere with the operation of another member’s computer is not permitted. This may include, but is not limited to, linking to viruses and linking to pages that hijack browsers. Posting this brand of content will likely lead to the loss of posting privileges.


6. Illegal Content and/or Activities 


Illegal Content posts, e.g. Pirated Software and/or requests, how-to's on obtaining any content without a legal purchase, will be removed. Posts with Illegal Activities such as circumventing Site Banning, e.g. Comcast Forums (Help or Community) will be removed. Duplicate or excessively repeated submissions in one or more areas in addition with circumventing Comcast Forum banning will result in immediate permanent banning. Please keep personal conversations in the Forums Private Messenger. This includes threads/messages aimed at only a select member or group of members, your personal forum status (leaving, arriving, rank, and warnings), other's personal forum status ("Where is ______?"), etc.. 


7. Troll or spam


Trolls are individuals who start inflammatory threads or post rude or offensive messages for the purpose of disrupting a discussion or to upset other forum participants. Trolling behavior includes purposely harassing a particular member, employee, moderator, or administrator, sending them rude or unwanted private messages, etc.. This may include emails and/or phone calls to Comcast, Comcast employees or any variation of, Lithium, Lithium employees or any variation of. Trolls risk having their posts removed and may be banned from participating in the forums. Similarly, repeated posting of a message (or very similar messages) multiple times is considered spamming and is prohibited. This includes posting for the sole purpose of gaining a higher post count or rank. Spamming may also include, but is not limited to, any of the following 


8. Use Inappropriate content


Messages containing religious, racially, or sexually offensive content, profanity, insults, or other inappropriate content will be removed; the member’s posting privileges may also be revoked.


9. Post advertisements or solicitations  


The Comcast Help Forums are not to be used for trading/swapping, selling or advertising non-Comcast products, services, or other online venues. This includes multilevel marketing schemes and soliciting funds or other donations for what may or may not be a charitable cause. Members who post referral links to these sites will have their posts/signatures edited and may be subject to banning. Community memberships created solely for such purposes will be banned.


10.  Insult (flame) other Community members


We ask all members to discuss issues and disagree with other posters without resorting to or responding with insults, whether they are blatantly offensive or subtle and indirect.  Responding to an insult with an insult makes a poster as guilty of flaming as the original poster. Flaming is the act of posting messages that are deliberately hostile and insulting. These types of posts are not allowed and can result in the immediate revocation of one’s forum posting privileges.



Please Note: By having an account and utilizing these forums, you have hereby agreed to the rules, policies, and guidelines contained within this document as well as any other posted documents throughout the community. The Comcast Help & Support Forums are subject to the Subscriber Agreement at http://www.comcast.net/terms/subscriber and the Acceptable Use Policy at http://www.comcast.net/terms/use. The use of 'remove', 'removal' or 'removed' may be substituted for 'edited' or 'deleted' at anytime. Comcast forum "official employees", "moderators" or "administrators" reserve the right to remove any post and/or topic that we deem inappropriate or disruptive to the Comcast Help Forums Community.These Guidelines Can Change Without Notification.











Just 'Dete'
Retired Help Forums Admin

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I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon