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Forum Guidelines

Bronze Problem Solver

Forum Guidelines

Comcast Help Forum Guidelines

Last Edited Thursday 08 April 2010 Version 1.0.3




Welcome to the Comcast Help Forums!



These forums are accessible to all Comcast customers. Membership and posting privileges are currently available as a free, added benefit to Comcast customers.



We invite you to join in and discuss a variety of topics. Membership within the Comcast Help Forums is both a privilege and a responsibility. Becoming a registered member of the Comcast Help Forums means agreeing to abide by a few simple Comcast Help Forum rules and guidelines as outlined below:



The Rules



  1. Be Polite.  These forums are designed to build a positive and thriving peer to peer help community. Positive, constructive comments and questions that are on topic will help maintain a positive spirit on these forums. Please give the same consideration and tolerance to others that you would like to receive from them.
  2. Use a descriptive topic subject.  This will ensure that others who can help will see your post more easily and will improve your chances of receiving a response. As an example, if you have a question about not receiving email, do not use "email" as the subject title of your post. Instead, use a subject title like "not receiving email with Windows Mail".
  3. Do not spam.  Repeated posting of a message (or very similar messages) multiple times is considered spamming and is prohibited. This includes posting for the sole purpose of gaining a higher post count or rank. Spamming may also include, but is not limited to, any of the following:
    1. Bumping:  Bumping refers to making a post for the sole purpose of bringing a thread to the top of the list. This may also involve bumping an older thread that is no longer relevant. Bumping old threads is typically frowned upon and should be avoided.
    2. One Word Posts:  In the interest of furthering conversation, please try to avoid responding with a single word or just an emoticon(icon displaying emotion). Please try to elaborate on your comments wherever possible.
    3. Blank Posts:  Avoid posting entirely in the Subject line. Please post a Subject that summarizes your post, receive attention and encourage discussion.
    4. Stay on topic.  Always stick to the original topic that was stated by the person who started the thread. If you have a suggestion or comment that is on a different topic, please start a new thread within the appropriate forum.
    5. Multiple posts:  When making a post, please post it ONCE in the most appropriate category and forum that fits the topic of your post. If the topic is relevant to more than one forum, pick the best fit or most specific forum and post it only once. Multiple posts will be locked or removed and continued abuse of this guideline may result in having your posting privileges revoked.
    6. Be comprehensive.  Please include as much information to describe your question or issue as possible. Generally speaking, try to include details of your computer (i.e. operating system, Internet browser, email program, etc.) and any error messages you may see. Also, keep checking back on any questions/issues you post as others may request more details to be able to provide you an answer.
  4. Do not post personal information on the forums.  Please do your best to keep your identity and personal information safe. The posting of personal information including, but not limited to phone numbers, email addresses, physical addresses, names, or other personally identifying information is strictly prohibited. This also includes employee (contractor or any variation otherwise) information.
  5. Do stay on topic.  Remember that these forums are to be used for help. Always stick to the original topic that was stated by the person who started the thread. If you have a suggestion or comment that is on a different topic, please start a new thread.
  6. Do not insult (flame) other Community members.  We ask all members to discuss issues and disagree with other posters without resorting to or responding with insults, whether they are blatantly offensive or subtle and indirect.  Responding to an insult with an insult makes a poster as guilty of flaming as the original poster. Flaming is the act of posting messages that are deliberately hostile and insulting. These types of posts are not allowed and can result in the immediate revocation of one’s forum posting privileges.
    1. Posts that flame other users will lead to removal of posts, warnings, and bans. Examples include telling others to shut up, pointing out another poster’s spelling or grammatical errors, and being extremely or repeatedly rude, insulting, or sarcastic.
  7. Do not shout.  Posting in all CAPS is considered shouting in many online forums. Also, many find it to be offensive and difficult to read posts made in all CAPS. So please make sure your CAPS lock key is not on when posting.
  8. Do not be a troll.  Trolls are individuals who start inflammatory threads or post rude or offensive messages for the purpose of disrupting a discussion or to upset other forum participants. Trolling behavior includes purposely harassing a particular member, employee, moderator, or administrator, sending them rude or unwanted private messages, etc.. This may include emails and/or phone calls to Comcast, Comcast employees or any variation of, Lithium, Lithium employees or any variation of. Trolls risk having their posts removed and may be banned from participating in the forums.
  9. If you identify a trolling or flaming post in these forums, please do not respond.  Trolls thrive off of any attention that they receive.  Responding to their posts only encourages more derogatory responses and can also result in having your forum posting privileges revoked.
  10. Please utilize the ‘Report Abuse to Moderator’ function.  Available on each post to alert a administrator to any trolling or flaming posts.
  11. Do not advertise or solicit.  The Comcast Help Forums are not to be used for trading/swapping, selling or advertising non-Comcast products, services, or other online venues. This includes multilevel marketing schemes and soliciting funds or other donations for what may or may not be a charitable cause. Members who post referral links to these sites will have their posts/signatures edited and may be subject to banning. Community memberships created solely for such purposes will be banned.
  12. Do not hotlink images without the owner's permission.  Hotlinking an image is when you include an image in your post that is being hosted by a third-party member not affiliated with these forums or Comcast. It is ok to include images in your posts here in the forums but please make sure you have the permission from the image owner or use an online image hosting service like PhotoBucket. Hotlinking results in stealing bandwidth from the site that is hosting the image so please note that it is wrong to hotlink an image without first asking the hosting site owner. The moderators or admin may remove images without notice that violate this guideline.
  13. Do not campaign.  Please do not use the community to stage a campaign, spam, or advertise for a candidate, policy, law, or ideal. There is a fine line between informing and campaigning. We ask all users to stick to the former.
  14. Do not post controversial topics.  There are some topics that have proven themselves to be too controversial. These topics tend to degrade into flaming and have a negative effect on the community. Please note that discussion of religion is not permitted here. Other topics may include, but are not limited to, Comcast and Comcast product and/or services related discussion. The moderating team may restrict discussion of these topics at our discretion, especially when a thread is getting out of hand. Please try to avoid these controversial discussions wherever possible.
  15. Do not post inappropriate content.  Messages containing religious, racially, or sexually offensive content, profanity, insults, or other inappropriate content will be removed; the member’s posting privileges may also be revoked.
    1. Profanity:  Please keep your posts clean. Our forums have an automated profanity filter to block out inappropriate language. Please do not circumvent it by finding colorful ways to approximate or disguise those words. If you are caught trying to bypass the filters in any way, your posting privileges may be revoked.
    2. Images:  Posts containing images with inappropriate or inflammatory content will be removed. This may include photos that are on-topic and/or of historical significance, i.e., gory photos of lynching's, war battles, etc.. Images containing nudity (real or drawn) are also not permitted and may result in the loss of posting privileges.
    3. Usernames, profiles, signature lines, and avatars:  Creating a username, member profile, signature line, or avatar that features inappropriate content may result in removal, warnings, and bans.
    4. Threats:  Posting threatening comments towards anyone is not appropriate. This includes, but is not limited to, threats of physical violence and threats of malicious activities. Threatening comments will likely lead to the loss of posting privileges. The sending of threatening Private Message (also known as a PM) that may include, but is not limited to, threats of physical violence and threats of malicious activities. Private Message of this nature will likely lead to the loss of posting privileges.
    5. Malicious Content:  Posting content designed to disrupt or interfere with the operation of another member’s computer is not permitted. This may include, but is not limited to, linking to viruses and linking to pages that hijack browsers. Posting this brand of content will likely lead to the loss of posting privileges.
    6. Illegal Content and/or Actvities:  Illegal Content posts, e.g. Pirated Software and/or requests, how-to's on obtaining any content without a legal purchase, will be removed. Posts with Illegal Activities such as circumventing Site Banning, e.g. Comcast Forums (Help or Community) will be removed. Additionally, Circumventing Comcast Forum banning will result in immediate permanent banning.

Please keep personal conversations in the Forums Private Messenger. This includes threads/messages aimed at only a select member or group of members, your personal forum status (leaving, arriving, rank, and warnings), other's personal forum status ("Where is ______?"), etc..

Reducing the amount of personal conversation topics between a select group of members will open the door to many other discussions of topics of interest that all posters can partake in, and not just a select group of members.


Finally, please practice good "netiquette." This includes respect for others, refraining from typing in ALL CAPS, avoiding flame wars, refraining from "bumping" threads (i.e.., posting for the sole purpose of moving a thread to the top of a forum page), using non-generic thread titles that indicate the subject of the thread, and keeping posts civil at all times. Together, we can make the community safe and fun for everyone!

These rules apply to all community posts, and articles, videos, and chat comments, as well as Private Messages sent to other community members, employees, moderators and administrators.


For additional information or unresolved forum problems, please contact CC_Dete.

*   By having an account and utilizing these forums, you have hereby agreed to the rules, policies, and guidelines contained within this document as well as any other posted documents throughout the community. The Comcast Help & Support Forums are subject to the Subscriber Agreement at http://www.comcast.net/terms/subscriber and the Acceptable Use Policy at http://www.comcast.net/terms/use. The use of 'remove', 'removal' or 'removed' may be substituted for 'edited' or 'deleted' at anytime. Comcast forum "official employees", "moderators" or "administrators" reserve the right to remove any post and/or topic that we deem inappropriate or disruptive to the Comcast Help Forums Community.

Please Note. These Guidelines Can Change Without Notification.

George Lunski
"Retired" Comcast Help Forums Administrator

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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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