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user id / password not recognized after a reset

New Poster

user id / password not recognized after a reset

Is anyone having issues with the password/user id not being valid?  Reset password two times and i can get in to the comcast page after resetting password but the user id / password are not recognized on the apps on the ipad or other laptop.

Official Employee

Re: user id / password not recognized after a reset

Hi rudy5 -- 

 

I need additional information from you to be able to pull up your account.  I will private message you.  To access private messages, you can click on the envelope icon in the upper right hand corner of any forums page.

 

Thanks,

 

Rachel

New Poster

Re: user id / password not recognized after a reset

I am having the same problem 

Official Employee

Re: user id / password not recognized after a reset

Hi Mikendean --

 

I pulled up your account & do not see active Xfinity Home service on your account.  The Xfinity Home app is only for active subscribers of this service.  This would be the source of the sign in error.

 

Thanks,

 

Rachel

New Poster

Re: user id / password not recognized after a reset

Strange it worked before 3:00 am Saturday 

Official Employee

Re: user id / password not recognized after a reset

Hi mikendean - 

 

I pulled up your billing history & don't see Xfinity Home service.  Have you had the system installed in your home?  

 

Thanks,

 

Rachel