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session error Error: #23009

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session error Error: #23009

Having issue login into xfinity home app on iphone 5s have try to uninstalled and reinstall with the same result,  any help would be appreciate have not done any ios upgrades in the last 3 months

 

Confirmed same user id and pw is working off husbands android phone

Accepted Solution

Re: session error Error: #23009

Hi Hforand & Shabba0427 - 

 

Could you please check the date/time settings on your device & make sure these are correct.  This error is common when these settings are off by more than 24 hours.

 

Thanks!

 

Rachel

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Official Employee

Re: session error Error: #23009

Hi,

 

Can you please check that your timezone on your phone matches the timezone you are in?

 

Thanks,

Shannon


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New Poster

session error Error: #43500

I am getting this error message when I try and sign into xfinity home app please advise. I have uninstalled and reinstalled and same issue.
New Poster

Re: session error Error: #23009

My xfinity home app does not work on my phone redownloaded it three times and still not working
Official Employee

Re: session error Error: #23009

Hi Hforand & Shabba0427 - 

 

Could you please check the date/time settings on your device & make sure these are correct.  This error is common when these settings are off by more than 24 hours.

 

Thanks!

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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