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"Works with Xfinity Home" not working with August Door Lock

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Contributor

"Works with Xfinity Home" not working with August Door Lock

Keep getting an error that email or password is not correct. August has had me change my password and verify my email again. I can log into my August app just fine but not able to sign in thru Xfinity Home app to connect my August Lock. August says everything is fine on their end.
Accepted Solution

Re: "Works with Xfinity Home" not working with August Door Lock

Hi spacecadet57 - 

 

Thanks for reaching out.  We are looking into adding Works with Xfinity Home devices to the Touch Screen as a feature, but do not have a timeline on when this might be available.  We appreciate the feedback!

 

Thanks,

 

Rachel

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Problem Solver

Re: "Works with Xfinity Home" not working with August Door Lock

Call tech support...you will not resolve on this site!

Official Employee

Re: "Works with Xfinity Home" not working with August Door Lock

Hi Cydeweyz - 

 

Thanks for reaching out!  We've recently made an update on our end that should resolve this issue.  Please let us know if you still experience problems.

 

Thanks,

 

Rachel


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Valued Contributor

Re: "Works with Xfinity Home" not working with August Door Lock

Any idea when the August locks will be able to be paired and controlled from the touchscreen?  The apps are fine if not at home but I use the touchscreen to monitor everything when at home.

Official Employee

Re: "Works with Xfinity Home" not working with August Door Lock

Hi spacecadet57 - 

 

Thanks for reaching out.  We are looking into adding Works with Xfinity Home devices to the Touch Screen as a feature, but do not have a timeline on when this might be available.  We appreciate the feedback!

 

Thanks,

 

Rachel


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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