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new x1 box now netflix does not connect

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new x1 box now netflix does not connect

I have received a new X1 box and now the Netflix app does not connect. It goes to an error screen Code NW-4-406  It has a reset option but that does not resolve anything. I spent a few hours on line with Xfinity to no avail.  This is not a smart TV but Netflix always worked with my other X1 box with no problems. 

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