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keep have error 43401 on my cell phone

New Poster

keep have error 43401 on my cell phone

exfinity home app on my cell phone keeps telling me error 43401

Official Employee

Re: keep have error 43401 on my cell phone

Hi mthomp44 - 

 

I'd like to help troubleshoot this issue for you, but I need more information.  I'll private message you.

 

Thanks!

 

Rachel

New Poster

Re: keep have error 43401 on my cell phone

what is the solution to this problem?  Wife is having same problem when she tries to sign in.  I am able to sign in on her phone with the same app, no problem

Official Employee

Re: keep have error 43401 on my cell phone

Hi starr123 - 

 

Currently the Xfinity Home mobile app only supporst sign in with one email address.  This is the email address that is associated with the Xfinity Home account that was provisioned when the account was opened.  Multiple users can be signed in with this email address.

 

Thanks,

 

Rachel