Xfinity plant
Xfinity globe
Community Forum

history tab error message

Regular Visitor

history tab error message

I get an error message when trying to pull up alarm history. The error code is 43500

Accepted Solutions
Regular Visitor

Re: history tab error message

Thanks Rachel. It worked fine for about a week....then I started getting the error message 43500 for about a year now

All Replies
Official Employee

Re: history tab error message

Hi BILLBINKLEY - 

 

I've pulled up your account & am looking into this issue.  

 

Thanks,

 

Rachel

Regular Visitor

Re: history tab error message

Thanks Rachel. It worked fine for about a week....then I started getting the error message 43500 for about a year now
Regular Visitor

Re: history tab error message

Haven't heard anything back. Are you guys still working on this?
Official Employee

Re: history tab error message

Hi BILLBINKLEY - 

 

I've opened up a ticket on your behalf with the team who can look into the source of this issue.  It is currently being investigated.

 

Thanks,

 

Rachel