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error message when logging in

Regular Visitor

error message when logging in

What does the error message 43401 means
New Poster

Re: error message when logging in

i'm getting this message as well - support says it's a rare issue, they're supposed to call me back... very frustrating to not be able to use the app...

droid maxx

uninstalled and reinstalled

sign in working online

thanks,

w

New Poster

Re: error message when logging in

Any fix for this. Having the same problem. I tried uninstall/install with no success
New Poster

Re: error message when logging in

I'm having the same problem, why is comcast not responding to this thread? I have not been able to log on through my phone in months!
Regular Visitor

Re: error message when logging in

Same login error. Must login 5 or 6 times for it to allow me in the app. Have installed on 2 different phones with the same problem. Comcast please take care of this.
Official Employee

Re: error message when logging in

Hi,

 

Thanks for reaching out. We are currently investigating the 43401 error.

 

Shannon


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New Poster

Re: error message when logging in

Was this ever fixed? I had Xfinity Home installed yesterday and have the same error message on two different phones. I can't use the app at all.

New Poster

Re: error message when logging in 43401

Was this problem ever fixed because I can not log in but my wife can?
New Poster

Re: error message when logging in

Add me to the dissapinted queue. Have same problem. I have seen other posts with same issue and no response there either.  Crappy.

New Poster

Re: error message when logging in

I also experience the Error Message 43401 when logging in.  When I try again without exiting the app, it sits there forever spinning the wheel doing nothing.

On Iphone 5.  Used to work fine.

 

Any solution/ fix/ workaround known?

 

Comcast?

New Poster

Re: error message when logging in

Any results of your research that you could share with the community?

6 years since your reply we are still experiencing this problem.

It stops us from using Xfinity home, making it a useless tool, for which we are still paying.

Official Employee

Re: error message when logging in

Hi Kolomna  - 

 

We experienced a specific issue that caused 43401 errors on 6/25.  We believe to have addressed the issue causing these errors.  Can you please check that you are able to log in & let us know?

 

The older posts on this thread are likely caused from different issues.  Typical 43401 errors are caused by using a non-provisioned username when logging in.  I have responded to many other threads regarding this issue.

 

Thanks!

 

Rachel


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New Poster

Re: error message when logging in

Works today.  Thank you for getting back to me, and for fixing it.

It could not have been the username/ password, though.  Wrong credentials alway give the specific message alerting to wrong username or password used.

 

Official Employee

Re: error message when logging in

Hi Kolomna - 

 

Great!  Happy we were able to get this resolved for you.

 

Correct, incorrect password will prompt a different error code & notification.  43401 errors are sometimes caused by using the non-primary username.  In your case, there was a different cause for this error.

 

Thanks!

 

Rachel


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Problem Solver

Re: error message when logging in

Rachel,
I hope that issues found are being resolved for all users as they come up!
Official Employee

Re: error message when logging in

Rjmmoon - 

 

All users who experienced a 43401 error during the 6/25 incident have been confirmed as resolved & have been able to successfully log in.

 

Rachel


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Regular Visitor

Re: error message when logging in

I am receiving a #43401 error message when i try and login to xfinity on my iphone.  Can you tell me how to correct this error?

Official Employee

Re: error message when logging in

Hi bethlynch --

 

Are you a current Xfinity Home security subscriber?  I pulled up your account & don't see any current rate codes for this product.  The app you are trying to log into is for this service.  That would be the source of your error.  If you believe this is incorrect, please let me know.

 

Thanks!

 

Rachel


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Frequent Visitor

Re: error message when logging in

it appears there are many different comcast apps.  I got that error also when trying to log into what I thought was the smartphone app that allows you to take comcast with you.  It was the home security app.  Make sure you get the right app

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Official Employee

Re: error message when logging in

pcoonce - 

 

Exactly right!  Thanks for sharing.  Were you able to download the app you were looking for?  Here's a link that lists our Xfinity apps: http://xfinitytv.comcast.net/apps?cid=customer

 

Thanks,

 

Rachel


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