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error message 43500 session error iphone

Frequent Visitor

error message 43500 session error iphone

i am getting an error message 43500 session error iphone when i try to log into xfinity home

Official Employee

Re: error message 43500 session error iphone

Hi,

 

I sent you a private message.

 

Thanks,

Shannon

Frequent Visitor

Re: error message 43500 session error iphone

never got message or how to fix the issue!!!

Official Employee

Re: error message 43500 session error iphone

Hi,

 

Sorry I replied to the wrong thread. Smiley Sad 

 

Sending you a message now. 

 

Shannon

New Poster

Re: error message 43500 session error iphone

I'm getting the same error. is there a quick fix?

 

Regular Visitor

Re: error message 43500 session error iphone

I have same issue on iPhone 4. And iPad. Any solutions? I just spent over an hour with a Comcast tech and no resolution.
Official Employee

Re: error message 43500 session error iphone

Hi Colbyfam,

 

Sent you a private message.

 

Thanks,

Shannon

Bronze Problem Solver

Re: error message 43500 session error iphone

Hi there,

 

Was this issue resolved for you? 

 

Thank you

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Regular Visitor

Re: error message 43500 session error iphone

After 5 days and several phone calls, yes it has been corrected. 

New Poster

Re: error message 43500 session error iphone

Same here multiple devices
Official Employee

Re: error message 43500 session error iphone

Hi Pcove,

 

I sent you a private message.

 

Thanks,

Shannon

New Poster

Re: error message 43500 session error iphone

how do i retrieve it?
Official Employee

Re: error message 43500 session error iphone

Click on the envelope icon on the top right of this screen.

 

Shannon

New Poster

Re: error message 43500 session error iphone

Shannon, can you please help me with this problem
Frequent Visitor

Re: error message 43500 session error iphone

I am getting the same error code message.  Please help.

New Poster

Re: error message 43500 session error iphone

Am getting the same error message on my iphone 5.  How do I correct it.

New Poster

Re: error message 43500 session error iphone

what is the point of a private message. REPLY TO ALL SO WE DON"T HAVE TO WASTE TIME. THANKS FOR THINKING AHEAD COMCAST

Frequent Visitor

Re: error message 43500 session error iphone

Update - I tried signing in today and it worked - no error message.  I didn't do anything differently - same user name and password.  Who knows....  

Official Employee

Re: error message 43500 session error iphone

Most of you are using the wrong user name so I have to private message you the correct one. 

Official Employee

Re: error message 43500 session error iphone

Hi Family_101,

 

Your activation status is not complete. I have opened a ticket with our Customer Support team who will reach out to you via phone shortly.

 

Thanks,

Shannon

Regular Visitor

Re: error message 43500 session error iphone

Shannon, 

 

I am alsp getting the dreaded 43500 error on my iPhoen, can you help me

New Poster

Re: error message 43500 session error iphone

I am having the same problem. please help.
Official Employee

Re: error message 43500 session error iphone

Daniel-son,

 

I sent you a private message.

 

Shannon

Official Employee

Re: error message 43500 session error iphone

Hi MystangSally3,

 

What color is your app icon? 

 

Thanks,

Shannon

New Poster

Re: error message 43500 session error iphone

Hi Shannon - I am having the same issue. App icon is black and red. Have logged out of my account on all devices but still can't get past the 43500 error message. Please help?
New Poster

Re: error message 43500 session error iphone

Now I have the same problem of error 43500. What is this secret resolution ?
Regular Visitor

Re: error message 43500 session error iphone

Dear all customers who have same error like I did,

  The solution is actually quite simple. When you signed up for Comcast / Xfinity Internet, Comcast site provided you a Comcast e-mail address. The front part of your Comcast e-mail address before the "@" sign is actually the Comcast / Xfinity UserID that you would use to log-in the Xfinity Home Mobile App. If you don't know such e-mail address / UserID or don't remember password, Comcast Tech Support / Customer Service Representatives can help you with that information and help reset the password to a temporary password for you to log-in to the Xfinity Home Mobile App.  You can also log-in to Comcast.net with that UserID & password, and then change to the new password of your choice.  Comcast Support Representative helped me w. both UserID & password. After that, I logged in the Mobile App successfully. So just give them a call.

 

  I don't know why Comcast Support Representatives wouldn't go ahead providing this explanation.

I hope that everyone can see my reply on this forum to help solve the mystery.

 

Good luck, everyone!

- Daniel-son.

New Poster

Re: error message 43500 session error iphone

I am also having this issue. What can I do?
Official Employee

Re: error message 43500 session error iphone

Hi Daniel-son,

 

Thanks for sharing this information. However, this is just one of many reasons that cause a 43500 which is why I respond to each person. 

 

It could also be that the account activation hasn't been completed, a person is using the wrong version app (we also have a Comcast Labs app), or several others.

 

If resetting your password to the user account for the Comcast email address you signed up with doesn't work for you, please be aware there are other reasons for a 43500 on login.

 

Thanks,

Shannon

New Poster

Re: error message 43500 session error iphone

I am getting the same error message 43500 in my iphone device.  i also check the web portal all i see is the ad page to have xfinity home.

 

How can i remedy this problem.  most of the time i am always out and i want to see my family it they are home.

Official Employee

Re: error message 43500 session error iphone

Hi ocarmstrong,

 

You need to register a Comcast email domain and log in with that.

 

Thanks,

Shannon

Official Employee

Re: error message 43500 session error iphone

Hi obeyvillanueva,

 

I sent you a private message and opened a ticket with our Customer Support team regarding your issue.

 

Shannon

Official Employee

Re: error message 43500 session error iphone

Hi Eweinstein1,

 

I'm still looking into your issue.

 

Thanks,
Shannon

Official Employee

Re: error message 43500 session error iphone

EWEINSTEIN1, 

 

You are using the wrong app--our Comcast Labs app which is used for testing. Please download the black and red app. You should be able to log in after you download this app.

 

Thanks!

Shannon

New Poster

Re: error message 43500 session error iphone

My problem now is that, even my touchscreen on the security part where i can enter my code is not working anymore.  I tried rebooting it.  then my portal webbrowser is not working also.

 

It shows on the touchscreen most of the time network lost.  then i restart my router and modem desinated with home security. same result.  

 

i also check connectivity, the cellular data has an error also

Official Employee

Re: error message 43500 session error iphone

Hi,

 

Your account is still in the activation status and needs a rep to complete the process before you can start using these features in a stable manner. A ticket is open and in progress for your issue. I will follow up with today.

 

Shannon

New Poster

Re: error message 43500 session error iphone

I am having the same problem. Pleas help
New Poster

Re: error message 43500 session error iphone

Add me to the list of getting the 43500 error.  Please fix this problem

Official Employee

Re: error message 43500 session error iphone

Hi Sophie_Heffner,

 

I sent you a private message.

 

Thanks,

Shannon

Official Employee

Re: error message 43500 session error iphone

Hi Tlenker1,

 

I don't see you registered as an Xfinity Home customer. I am opening a ticket and a Customer Support rep will be in contact with you soon.

 

Shannon

New Poster

Re: error message 43500 session error iphone

i am geting the same error message as everyone else. I am using my primary comcast ID. This ID has worked in the past to login to the app. I logged in with the same id to the xinfity website and it worked fine. I was able to access my home security system without issues.

Official Employee

Re: error message 43500 session error iphone

Hi,

 

Can't tell what your particular issue is so I've opened a ticket with support. Please expect a phone call soon. 

 

Shannon

New Poster

Im getting the same error 43500 on my Android

The app used to work great. Now it is totally useless. Nothing has changed on my end and i log into xfinity just fine.

please help! I am paying a lot of money for this home security and i cannot even use it properly

Official Employee

Re: Im getting the same error 43500 on my Android

Hi brigidluna,

 

I sent you a private message.

 

Shannon

Regular Visitor

Re: error message 43500 session error iphone

Same issue here.  Also can not login online, all I get is the advertisement page.  It would be nice to know if my system is armed.  I have had nothing but problem after problem with Comcast since we have moved and I'm ready to cancel all of my services.

Official Employee

Re: error message 43500 session error iphone

Hi Notsohappy1114,

 

I sent you a private message.

 

Shannon

Regular Visitor

Re: error message 43500 session error iphone

I sent you a private message back. I have been using a comcast email for 3 weeks on the mobile app with no problems until today.
Official Employee

Re: error message 43500 session error iphone

Thanks. Sent you another private message. 

 

Shannon

New Poster

Re: error message 43500 session error iphone

This solution was able to fix my problem. Can I recommend that you change the name of the "labs" app to something that will let the user know it is not the correct app for the home security system?

Regular Visitor

Re: error message 43500 session error iphone

I too am getting error 43500. I have tried the three usernames I know of on my account any help is appreciated.