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connection issue

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connection issue

Good afternoon and thank you for being a support. When signing into xfinity remotely from my computer everything is fine until I try to connet to the tv portion to watch a show. The screen freezes at "we are connecting to your entertainment forum." Thank you.

Expert

Re: connection issue


bigg1312 wrote:

Good afternoon and thank you for being a support. When signing into xfinity remotely from my computer everything is fine until I try to connet to the tv portion to watch a show. The screen freezes at "we are connecting to your entertainment forum." Thank you.


try using a different browser (I use both chrome and firefox successfully).