Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,561

members

1,303

online

29,368

topics

Top

apple tv error

New Poster

apple tv error

when trying to watch hbo go on 3rd generation apple tv, i get the message "error - an unknown problem occurred.  please contact your tv provider.". when i try to deactivate device i get same message.  hbo go works on all other devices.

Official Employee

Re: apple tv error

Hi duze. Sorry for the delayed response. Are you still having issues with HBO Go on your apple TV? 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: apple tv error

Hello - I am receiving this error on my apple TV third generation trying to stream HBO Go.  Is there a solution?

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 2 replies
  • 1193 views
  • 0 kudos
  • 3 in conversation