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Xfinity tv app

Regular Visitor

Xfinity tv app

I  have x1 service at home, and have used the app while traveling in the past.  This week I can't view any of my recordings, I keep getting an error message saying there is a native error 106600 (similar) .  i reinstalled the app but no help.  Anyone have any ideas?


Accepted Solutions
Expert

Re: Xfinity tv app


pattersonny wrote:
No. I didn't see anything in the help documents saying that I had to be.

https://customer.xfinity.com/help-and-support/xfinity-apps/xfinity-tv-app-requirements

 

last paragraph 

 

XFINITY TV programs cannot be streamed outside of the United States. However, programs downloaded to your mobile device can be viewed offline anywhere, even while you're in other countries. Learn more about cloud and XFINITY On Demand content for devices.


All Replies
Expert

Re: Xfinity tv app


pattersonny wrote:

I  have x1 service at home, and have used the app while traveling in the past.  This week I can't view any of my recordings, I keep getting an error message saying there is a native error 106600 (similar) .  i reinstalled the app but no help.  Anyone have any ideas?


were you watching it on your device or tried to connect the device to a TV via hdmi?

Regular Visitor

Re: Xfinity tv app

I am traveling and trying to watch on an android tablet. It also won't let me download, i get a metadata cannot be retrieved error.
Expert

Re: Xfinity tv app


pattersonny wrote:
I am traveling and trying to watch on an android tablet. It also won't let me download, i get a metadata cannot be retrieved error.

The storage location must be internal memory,  not a removable memory card. Are you able to stream?

Regular Visitor

Re: Xfinity tv app

No, can't stream either.  100660 error comes up.

Expert

Re: Xfinity tv app


pattersonny wrote:

No, can't stream either.  100660 error comes up.


are you in the usa travelling?

Regular Visitor

Re: Xfinity tv app

No. I didn't see anything in the help documents saying that I had to be.
Expert

Re: Xfinity tv app


pattersonny wrote:
No. I didn't see anything in the help documents saying that I had to be.

https://customer.xfinity.com/help-and-support/xfinity-apps/xfinity-tv-app-requirements

 

last paragraph 

 

XFINITY TV programs cannot be streamed outside of the United States. However, programs downloaded to your mobile device can be viewed offline anywhere, even while you're in other countries. Learn more about cloud and XFINITY On Demand content for devices.