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Xfinity stream app error

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Xfinity stream app error

I cant watch any local programs. Error message says "you must be connected to your home network" but i see iam connected to xfinity wifi. What is wrong?


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Official Employee

Re: Xfinity stream app error


kimochi1777 wrote:

I cant watch any local programs. Error message says "you must be connected to your home network" but i see iam connected to xfinity wifi. What is wrong?


The network "XFINITY WiFi" is NOT your home network - it is a public hotspot.  You should be able to find the name of your home network by using the My Account app or looking at the bottom or side of the Comcast provided modem.  It typically begins with "HOME-XXXX" unless you have changed it.


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Official Employee

Re: Xfinity stream app error


kimochi1777 wrote:

I cant watch any local programs. Error message says "you must be connected to your home network" but i see iam connected to xfinity wifi. What is wrong?


The network "XFINITY WiFi" is NOT your home network - it is a public hotspot.  You should be able to find the name of your home network by using the My Account app or looking at the bottom or side of the Comcast provided modem.  It typically begins with "HOME-XXXX" unless you have changed it.

Contributor

Re: Xfinity stream app error

double D-OH. i figured that out last night..i resolved that issue already. i was able to switch to my home network as described