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Xfinity home app

New Poster

Xfinity home app

We are new users to this app. I keep getting logged off and when I try logging back in it says "the username and passwords do not match". I know I am using the proper user name and password, my husband is logged on on his phone and I had been logged on as well. I tried rebooting my phone, uninstalling and reinstalling the app. But nothing. Once it logs in and works it's awesome but I can't keep going through these issues to log in.
Official Employee

Re: Xfinity home app

Hi Stevenfeldstein - 

 

I've pulled up your account & am investigating the source of your error.

 

Thanks,

 

Rachel

New Poster

Re: Xfinity home app

I AM TRYING TO L OG IN TO HOME APPS AND HAVING A PROBLEM TO DO SO


Stevenfeldstein wrote:
We are new users to this app. I keep getting logged off and when I try logging back in it says "the username and passwords do not match". I know I am using the proper user name and password, my husband is logged on on his phone and I had been logged on as well. I tried rebooting my phone, uninstalling and reinstalling the app. But nothing. Once it logs in and works it's awesome but I can't keep going through these issues to log in.

 

Official Employee

Re: Xfinity home app

Hi Reatherwilson10 - 

 

I pulled up your account & see successful sign ins.  Are you still experiencing this issue?

 

Thanks!

 

Rachel