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Xfinity connect used to work fine

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Xfinity connect used to work fine

So all the users on my account can’t make any calls using xfinity connect app, been over 2/3 months now. I contacted xfinity over phone about it and was told I would get a call back and I did get a voice mail a few days later saying that it should be fixed now and good to go.
But yet I still have the same error
Please someone help me and thanks a lot
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