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Xfinity android app full screen not available.

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Xfinity android app full screen not available.

I downloaded the new Tv-Go app and when I watch the videos on my phone (Galaxy S7), I don't see the option to make it a full screen.  Is there an option at all? Am I just not seeing it?
Please help! Smiley Happy

Official Employee

Re: Xfinity android app full screen not available.


nterz7098 wrote:

I downloaded the new Tv-Go app and when I watch the videos on my phone (Galaxy S7), I don't see the option to make it a full screen.  Is there an option at all? Am I just not seeing it?
Please help! Smiley Happy


Please ensure that "auto-rotate" is enabled on your operating system and it should go full screen when you turn your device on the side. 


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New Poster

Re: Xfinity android app full screen not available.

I am having this same issue. Auto rotate is on as always, everything else rotates, just not the new TV app
Service Expert

Re: Xfinity android app full screen not available.


SamuraiSlayer wrote:
I am having this same issue. Auto rotate is on as always, everything else rotates, just not the new TV app

checked with two different android phones, it is working fine. under about (settings-gear) mine is version 3.11.0.009

 

Have you checked your version? have auto update of apps turned on?




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Official Employee

Re: Xfinity android app full screen not available.


SamuraiSlayer wrote:
I am having this same issue. Auto rotate is on as always, everything else rotates, just not the new TV app

I'm sorry you're having trouble. Can you tell me what device and operating system you have? Also, have you updated to the latest XFINITY TV app version?

 

I can ask our QA team to test if we have your device in inventory.

 

Thanks,

ComcastDan


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