Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,858,086

members

1,677

online

30,083

topics

Top

Xfinity Stream - Downloaded shows not working

Frequent Visitor

Xfinity Stream - Downloaded shows not working

Just went on a trip and downloaded about 3 or 4 one hour TV shows recorded to my ipad pro. Got on the plan and found I had unwatchable shows.  The shows were fragmented and went to 1 hour to 35 minutes with commercials. Some shows had no sound. I called up support and they said remove the app from the ipad and while you do this we will refresh you home DVR, then said try again. I tried different recorded show after the reboot and still the same. Has anyone had this issues and know of a fix?

Official Employee

Re: Xfinity Stream - Downloaded shows not working

Hello @RigDog. I can assist with the XFINITY Stream Cloud DVR issues. 

 

Just need a little more information to try and isolate the issue.

 

Can you playback these recordings on the DVR in the home?


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: Xfinity Stream - Downloaded shows not working

Yes, they all played out to their full hour shows with sound and complete shows.

Official Employee

Re: Xfinity Stream - Downloaded shows not working

Hi, RigDog. When you log into your account at tv.xfinity.com are you able to stream your DVR recordings via web browser without any issue?


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: Xfinity Stream - Downloaded shows not working

Yes, everything seems ok. The tech at Comcast said to Refresh the main box and reinstall the application for the iPad. Did that and still no change.  Only thing I did notice was on the main Unit, the B key no longer opens a pip when in the channel guide.

Bronze Problem Solver

Re: Xfinity Stream - Downloaded shows not working


stuckpipoe wrote:

Yes, everything seems ok. The tech at Comcast said to Refresh the main box and reinstall the application for the iPad. Did that and still no change.  Only thing I did notice was on the main Unit, the B key no longer opens a pip when in the channel guide.


B key PIP feature went away a month or so ago.

 

Official Employee

Re: Xfinity Stream - Downloaded shows not working

Thanks for the additional info, stuckpipoe. I'd like to get a repair ticket escalated for you to get another team involved on a fix for this. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 6 replies
  • 615 views
  • 0 kudos
  • 5 in conversation