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Xfinity Home App restart when viewng live cam, Android Devices after the latest Samsung Update 7.1.1

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Xfinity Home App restart when viewng live cam, Android Devices after the latest Samsung Update 7.1.1

A bout a week and half ago . Samsung pushed a software update on T-mobile Android phon 7.1.1

Xfinity home was working fine prior.

After the update, I can log in to the app, but when viewing live cam on Xigfinity Home, The app restart !!

T-Mobile TS tried to clear cash, that didn't work.

They had me call Samsung, They couldn't help.

Any work around ?

Help

 

Official Employee

Re: Xfinity Home App restart when viewng live cam, Android Devices after the latest Samsung Update 7

JJ64 --

 

I understand your frustration.  We are aware of an issue causing select models of devices to have trouble loading cameras. I was able to pull up your account & share with our engineering team.  We are actively working on a resolution & will provide more information when it is available.  

Thanks!

 

Rachel

 

 


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New Poster

Re: Xfinity Home App restart when viewng live cam, Android Devices after the latest Samsung Update 7

I have a same phone and same problem.Help

Official Employee

Re: Xfinity Home App restart when viewng live cam, Android Devices after the latest Samsung Update 7

choojung0421--

 

Can you please try going into device settings and clearing stored data for the XFINITY Home app?

 

Thanks!

 

Rachel


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