Xfinity plant
Xfinity globe
Community Forum

Xfinity Home App Does Not Work At Anytime.

New Poster

Xfinity Home App Does Not Work At Anytime.

I have had my service for about a month now and the camera has worked half of the time but the app doesn't ever work. It always says it has lost connection. I check the activity and it has been a constant, lost connection, reconnection. I can't ever check the camera or arm/disarm my system, so it is pretty much useless. I was told I didn't need the physical remote because I could do "everything' from my phone! Not the case.... Now I wish I would have paid extra to get the remote where at least I could arm/disarm my system from anywhere in my home. Why would you guys offer a product in a bundle that does not work and lock us into a two year contract with equipment that clearly doesn't perform what we purchased it for? I am staring to remember why I had satellite before. This is so frustrating.
New Poster

Re: Xfinity Home App Does Not Work At Anytime.

Comcast, no reply on how to help with my situation?
Official Employee

Re: Xfinity Home App Does Not Work At Anytime.

Hi SH15 - 

 

I've pulled up your account & see some things that are likely causing the issues you've described.  I'd like to open a ticket on your behalf so a tech can reach out to you directly.  

 

Thanks!

 

Rachel

New Poster

Re: Xfinity Home App Does Not Work At Anytime.

At this point, I would take anything. What kinda of things do you see?
Official Employee

Re: Xfinity Home App Does Not Work At Anytime.

SH15 - 

 

I've private messaged you.

 

- Rachel