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XFINITY TV app not working

Frequent Visitor

XFINITY TV app not working

I'm trying to switch to the Xfinity TV app, from the TV GO app (which used to work).  When I try to sign in to the TV app, I get the following message:

 

"We are having trouble adding this device to your account.  Please give us a call at 1-800-XFINITY and mention error 3329.11005." 

 

I called, and the rep had no idea what the error code was or how to fix the problem.  Can someone help?

 

--Dave

Service Expert

Re: XFINITY TV app not working


IslandDave wrote:

I'm trying to switch to the Xfinity TV app, from the TV GO app (which used to work).  When I try to sign in to the TV app, I get the following message:

 

"We are having trouble adding this device to your account.  Please give us a call at 1-800-XFINITY and mention error 3329.11005." 

 

I called, and the rep had no idea what the error code was or how to fix the problem.  Can someone help?

 

--Dave


to better help you, do you have the newer X1 Entertainment system or the older DVR system?




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Re: XFINITY TV app not working

X1 Entertainment System

Service Expert

Re: XFINITY TV app not working


IslandDave wrote:

X1 Entertainment System


Have you tried to access the https://tv.xfinity.com/ on a desk/laptop? Do you have any smart device that is working with it? 




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Official Employee

Re: XFINITY TV app not working


IslandDave wrote:

I'm trying to switch to the Xfinity TV app, from the TV GO app (which used to work).  When I try to sign in to the TV app, I get the following message:

 

"We are having trouble adding this device to your account.  Please give us a call at 1-800-XFINITY and mention error 3329.11005." 

 

I called, and the rep had no idea what the error code was or how to fix the problem.  Can someone help?

 

--Dave


I'm really sorry you're having trouble. I looked at your account and everything looked ok. I see that you have X1 and Cloud DVR. The only odd thing is that your Cloud DVR storage is listed in gigabytes in our system where most customers have it listed in hours. I'm not sure if that has any impact but it is unusual.

 

I ran a "refresh" on your account which sometimes clears up these issues. If that doesn't work, unfortunately you'll need to call us and open a ticket with the support team (I don't have access to do that on your behalf). 

 

Also, please check that you have the latest version of the app by visiting your App Store.

 

-ComcastDan


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