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XFINITY TV Remote - since Oct 04 - can't signin

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Regular Contributor

XFINITY TV Remote - since Oct 04 - can't signin

Since, apparently, the TV Remote App was updated on Oct 4, (Android), I can not signin with my valid userid-password .. before Oct 4, I was ok...  I'll re-check things .. kind of bizarre .. ( like it won't authorize)  .. I'll open something with Chat if needed .. not a show-stopper ... sound familiar? 

Accepted Solution

Re: XFINITY TV Remote - since Oct 04 - can't signin

I had forgotten about this post for this that I made ... I have it working now ... lryranger1

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Service Expert

Re: XFINITY TV Remote - since Oct 04 - can't signin


lryranger1 wrote:

Since, apparently, the TV Remote App was updated on Oct 4, (Android), I can not signin with my valid userid-password .. before Oct 4, I was ok...  I'll re-check things .. kind of bizarre .. ( like it won't authorize)  .. I'll open something with Chat if needed .. not a show-stopper ... sound familiar? 


if it is an X1 set top box, hit the xFinity button >> gear(settings) >> MyAccount >> Account Details

are you using the username shown on that screen to login?




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Regular Contributor

Re: XFINITY TV Remote - since Oct 04 - can't signin

I did the CHAT .  They moved it up to their technical support team.  The userid and the password are both correct.  Before the new TV Remote app for this on Oct 4, it was working correctly .....The settop boxes are non_X1.

Regular Contributor

Re: XFINITY TV Remote - since Oct 04 - can't signin

There's no solution ... whoever posted 'choose this solution' ... remove it ... it's unresolved for now

Service Expert

Re: XFINITY TV Remote - since Oct 04 - can't signin


lryranger1 wrote:

There's no solution ... whoever posted 'choose this solution' ... remove it ... it's unresolved for now


when you have time, would you mind answering the questions above? 




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Regular Contributor

Re: XFINITY TV Remote - since Oct 04 - can't signin

don't mark as resolved ...  whoever .. it's not resolved, so, therefore, not Resolved ...  I'll be kind 

Service Expert

Re: XFINITY TV Remote - since Oct 04 - can't signin


lryranger1 wrote:

don't mark as resolved ...  whoever .. it's not resolved, so, therefore, not Resolved ...  I'll be kind 


hi. I'm another customer like you. Would you read this thread from the top and respond so someone can assist you?




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Regular Contributor

Re: XFINITY TV Remote - since Oct 04 - can't signin

I guess it's a good thing that the XFINITY TV Remote App is not a show-stopper ...(for me)

Regular Contributor

Re: XFINITY TV Remote - since Oct 04 - can't signin

I had forgotten about this post for this that I made ... I have it working now ... lryranger1

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