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Voice2Go not working

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Voice2Go not working

I can not use Voice2Go under my primary Xfinity account name. It says" We were unable to determine your access to Voice2Go service at this time".  I can not even get Voice2Go to  setup. If  I log on with my secondary email accounts, Voice2Go works. I started getting an error when checking my voicemail about a month ago. It would say" unable to process your request.[500]". I have uninstalled and reinstalled the app; also turned my phone off and back on several times. Now when I go to check voicemail,, I get" we were unable to determine your access to digital voice service at this time" after reinstalling the app. I have had Xfinity triple play for quite a few years with the X1 system, Blast and digital voice service. I am using a Galaxy S7, Android 7.0 on Verizon. 

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