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Voice control button for the X1 Remote app, for Android, has stopped functioning.

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New Poster

Voice control button for the X1 Remote app, for Android, has stopped functioning.

I have been using the Xfinity X1 Remote app on my android phone ... for many months now.  It is version 1.1.0.014vr

 

I use it in my bedroom, which "does not" have the larger size dvr box.  

 

The one in my living room has the main, larger DVR box, which uses the XR11 remote control.... which has the blue microphone button to press, when you want to use a voice command.

 

However, starting yesterday... the "Microphone" feature, within the phone app ... is no longer working.  You can see it on my cell phone screen... but... it is now "greyed out".   So, pressing it, does not do anything.

 

I have called Xfinity support.  I have gone thru 2 levels of support, and they are now going to have 3rd level support contact me, to try and resolve this issue.

 

Everything else on the X1 Remote phone app works fine.  I can change channels, turn on close captioning, etc. etc.  The only thing that does "not" work... is being able to use the microphone feature, for voice commands.

 

First and second level support was not able to help me.  They did have me uninstall and reinstall the X1 Remote app... but, that did not help at all. 

 

Here is a picture of the main screen. I tried to circle... in blue... to show that the microphone is now "greyed" out.

 

LG G2 Screen Print.JPG

 

I hope others have had this issue, and were able to fix it.

 

In the meantime... I guess I will just wait for 3rd level support to contact me.

 

p.s...... my phone is an LG G2

Accepted Solution

Re: Voice control button for the X1 Remote app, for Android, has stopped functioning.

tomblue & Nroqueii -- We're having our App Support team look at this issue. We appreciate your patience while this issue gets worked out. 

View answer in context
New Poster

Re: Voice control button for the X1 Remote app, for Android, has stopped functioning.

I am having the same issue
Service Expert

Re: Voice control button for the X1 Remote app, for Android, has stopped functioning.

I messaged a comcast support person asking that this thread be reviewed.




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Admin1

Re: Voice control button for the X1 Remote app, for Android, has stopped functioning.

tomblue & Nroqueii -- We're having our App Support team look at this issue. We appreciate your patience while this issue gets worked out. 


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New Poster

Re: Voice control button for the X1 Remote app, for Android, has stopped functioning.

My X1 Remote app, on my cell phone is fully functioning again.  The microphone button is no longer "greyed" out, and I can use voice commands again.  I am not sure what comcast did, to fix this issue, but at the moment ... it's working again. 

Service Expert

Re: Voice control button for the X1 Remote app, for Android, has stopped functioning.


tomblue wrote:

My X1 Remote app, on my cell phone is fully functioning again.  The microphone button is no longer "greyed" out, and I can use voice commands again.  I am not sure what comcast did, to fix this issue, but at the moment ... it's working again. 


can confirm, too.




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