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Unauthorized user using my Comcast account thru the app

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Unauthorized user using my Comcast account thru the app

Please can someone kick off all the users who have access to my xfinity account thru the app. I changed password and still they have access. Please help me
Official Employee

Re: Unauthorized user using my Comcast account thru the app

Cmk8188, thanks for reaching out about someone else accessing your account. I can attempt to purge the users associated with your account. Please send me a private message (Click ComcastKenF and then click Private Message Me) with your account address and full name for assistance.

Official Employee

Re: Unauthorized user using my Comcast account thru the app

Cmk8188, I have purged all user profiles. All you have to do is reset your password and only you will have access to the account. Let me know if you need anything else. 

Expert

Re: Unauthorized user using my Comcast account thru the app


ComcastKenF wrote:

Cmk8188, I have purged all user profiles. All you have to do is reset your password and only you will have access to the account. Let me know if you need anything else. 


@ComcastKenF did you deprovision the current streaming 'devices' requiring them to have to log back in (which then would fail)?