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Unable to sign in to "My Account"

Regular Visitor

Unable to sign in to "My Account"

Am able to sign in to Comcast & read mail etc. Unable to sign in to "my account page. Have spent much time in chat & on phone to no reliable resolve. Worked temporarily.  I did move over a year ago.

 


Accepted Solutions
Official Employee

Re: Unable to sign in to "My Account"

Hi gwekl, apologies for your experiences with trying to log into your account. I will send you a private message to further assist.

 

Thank you


All Replies
Expert

Re: Unable to sign in to "My Account"

 

gwekl,

 

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.

Official Employee

Re: Unable to sign in to "My Account"

Hi gwekl, apologies for your experiences with trying to log into your account. I will send you a private message to further assist.

 

Thank you

Regular Visitor

Re: Unable to sign in to "My Account"

Noticed it working again today. Thank you. Not certain what corrected it or why there was such lengthy chats.phone calls and service calls. Am happy it works presently though. Thanks again.

Official Employee

Re: Unable to sign in to "My Account"

Hi gwekl, thank you for the update and glad everything is working for you.  If you have any questions or concerns in the future please let me know.

 

Thank you