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Unable to set alarm through app

New Poster

Unable to set alarm through app

My wife and I keep getting a error that says 43505 when we try to use the Xfinity Home app. Please help fix this issue. Thank you.
Official Employee

Re: Unable to set alarm through app

Hi David20031 -


We are aware of an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal.  Our engineers have been and continue to actively work on this issue. When resolved, App & Portal functionality will be restored & nothing will be needed to be done on your end.  I will provide updates to the pinned message at the top of this thread as they become available.  I apologize for the inconvenience and thank you for your patience.