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Telephone number for app support

Contributor

Telephone number for app support

Is there a telephone number that I can call for Xfinity connect app support? I have posted many times about losing contacts as well as losing the pictures I had with my contacts yet I never get a reply and live chat never seems to work. I would like to hear from Comcast and get a telephone number where I can talk to someone who can figure out what is causing this problem.
Service Expert

Re: Telephone number for app support


sujon wrote:
Is there a telephone number that I can call for Xfinity connect app support? I have posted many times about losing contacts as well as losing the pictures I had with my contacts yet I never get a reply and live chat never seems to work. I would like to hear from Comcast and get a telephone number where I can talk to someone who can figure out what is causing this problem.

The only numbers published for support are 1-800-266-2278 or 1-800-934-6489.  A good link for online chat can be found here:  https://www.comcastsupport.com/ChatEntry/Protected.aspx




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Official Employee

Re: Telephone number for app support

Hi sujon, Thank you for writing to us. Sorry for the inconvenience caused. Issue reported with losing contacts has been fixed with the latest version 6.3.1 of the app. Kindly upgrade and let us know if the issue is still observed. Thanks, XCMA Team

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Contributor

Re: Telephone number for app support

I have 6.3.one. My pictures still never came back. I am tired of going to each one of my contacts and finding a picture of them to upload, since I do not keep all those pictures in my iPhone, and re-attach them to each contact. Henceforth I will rely on my iPhone contacts. It seems as though Xfinity still cannot correct this properly once pictures disappear from each contact they are gone forever.
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