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TV app

I'm getting a 12012 error code on my TV app and I'm subscribed to those channels ABC CBS Fox NFL Network Home Shopping Channel and a couple other ones but those channels work on my cable box they used to work on the app until two days ago I install that app and reinstall it that didn't work so I don't know what to do I'm paying for the channels and I want them to work this is ridiculous I've had so many problems with Xfinity I'm about to cancel this and get dish or something this will be the third time in seven days I had to contact customer service and one time I was on hold for an hour and 20 minutes
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