Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,858,816

members

789

online

29,334

topics

Top

TV and internet out for 17+ hours in South end of Eugene. What's up?

New Poster

TV and internet out for 17+ hours in South end of Eugene. What's up?

TV and internet out for 17+ hours in South end of Eugene. What's up?
Service Expert

Re: TV and internet out for 17+ hours in South end of Eugene. What's up?


lotuscounseling wrote:
TV and internet out for 17+ hours in South end of Eugene. What's up?

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: TV and internet out for 17+ hours in South end of Eugene. What's up?

 

Hi lotuscounseling, I looked into this issue for you and I do show that we are doing some work in your area that is directly impacting your services. We plan to have this issue cleared up as soon as possible, you can reach back out to me here for an update or you can download the "My Account" app and get updates on the work order in place there. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 2 replies
  • 216 views
  • 0 kudos
  • 3 in conversation