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TV Remote App

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TV Remote App

I am trying to use the TV remote app but there are no devices listed and there is no option to add a device.  What can I do.

Expert

Re: TV Remote App


SirAaron wrote:

I am trying to use the TV remote app but there are no devices listed and there is no option to add a device.  What can I do.


you will want to use the same username/password that you use to log into the stream app. try going to the 'gear' (settings) tab and select sign out. Then log in to the app with same username/pass you use on the Stream TV app. working now? if not, run the Xfinity My Account app and touch the TV tab and verify the serial numbers of your TV set top boxes  match your actual equipment serials numbers. If not, call 800-Comcast to have them update your records (select billing). If the serial numbers are the same, call 800-Comcast and select billing and ask the representative to do a deep background database refresh (can take up to an hour to complete). working now?