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TV Remote App Not Working on IPad or IPhone

Frequent Visitor

TV Remote App Not Working on IPad or IPhone

I have been having problems recording a program with the Remote App.  The programs do not record and in the section DVR Recordings, none of my recordings are listed that have been recorded and nothing shows up for future recordings.

 

I have signed out of the app; deleted the app and downloaded it again and it still does not work. My phone and tablet are Apple products, not android

 

Thanks for your help.

Frequent Visitor

Re: TV Remote App Not Working on IPad or IPhone

Did this get addressed?
I have the same issue - worked terrific 9/7 and on 9/8 I have no eligible TVs - Tech Support had me logout / in but that did nothing - other forums have said that I need customer service, and ask them to Check Your Rates - but the lady I got was having a hard time understanding me (I'm a native English speaker, she wasn't) and couldn't help me beyond my exasperation threshold.
So - any advice?
I may need to be like my kids and figure out how to use my excellent internet access to access the content I want - eliminating the poor tech/customer support.
New Poster

Re: TV Remote App Not Working on IPad or IPhone

Same problem here. Signing out does not work, rebooting cable box no change

Service Expert

Re: TV Remote App Not Working on IPad or IPhone


bocacurly wrote:

I have been having problems recording a program with the Remote App.  The programs do not record and in the section DVR Recordings, none of my recordings are listed that have been recorded and nothing shows up for future recordings.

 

I have signed out of the app; deleted the app and downloaded it again and it still does not work. My phone and tablet are Apple products, not android

 

Thanks for your help.


check the account name you are using to login to the TV app. It should match what is shown when you press the xFinity button on the remote and select 'my account' then account details. Look to the right of 'username:". If that screen is blank on the X1 account details screen, then call 800-comcast and select billing and have them check your account settings.




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