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TV App is missing most of my channels

Frequent Visitor

TV App is missing most of my channels

I just logged onto the TV app and the channel lineup for my account is messed up.  It is now only showing two channels (Sprout and CMT).

 

I also had an issue with the Disney Junior App on Apple TV.  I am subscribed to the channel, but when I went to activate the app, I get an error that I am not authorized for the channel.


Accepted Solutions
Frequent Visitor

Re: TV App is missing most of my channels

Looks like the issue has been fixed


All Replies
Expert

Re: TV App is missing most of my channels


mjsabin01 wrote:

I just logged onto the TV app and the channel lineup for my account is messed up.  It is now only showing two channels (Sprout and CMT).

 

I also had an issue with the Disney Junior App on Apple TV.  I am subscribed to the channel, but when I went to activate the app, I get an error that I am not authorized for the channel.


Are you logging in with your Comcast default user id /comcast.net and password?

New Poster

Re: TV App is missing most of my channels

Yes and then Xfinity sais that this service isn´t included in the bundle/service.... but it was yesterday so what has heppened!?

Expert

Re: TV App is missing most of my channels


Soderqvist83 wrote:

Yes and then Xfinity sais that this service isn´t included in the bundle/service.... but it was yesterday so what has heppened!?


Who/what is "Xfinity"?

Frequent Visitor

Re: TV App is missing most of my channels

Yes, I am logging in with Primary Account.  Now the lineup shows up, but when I try to view any channel on the TV app, I get an error Subscription Required :: 12012

Expert

Re: TV App is missing most of my channels


mjsabin01 wrote:

Yes, I am logging in with Primary Account.  Now the lineup shows up, but when I try to view any channel on the TV app, I get an error Subscription Required :: 12012


Is your mobile device using the Comcast wifi SSID?

Frequent Visitor

Re: TV App is missing most of my channels

Looks like the issue has been fixed

Expert

Re: TV App is missing most of my channels


Topic now Closed.