Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,857,781

members

1,254

online

30,012

topics

Top

Switching from secondary to primary user

New Poster

Switching from secondary to primary user

Somehow, I'm listed as a "secondary" on our account, and not sure how that happened, but it's preventing me from adding an additonal user name.

My name and email address are listed on the account and it is dedeucted from my bank account....how can I rectify this? Thanks in advance.

Highlighted
Service Expert

Re: Switching from secondary to primary user


balanceseaker wrote:

Somehow, I'm listed as a "secondary" on our account, and not sure how that happened, but it's preventing me from adding an additonal user name.

My name and email address are listed on the account and it is dedeucted from my bank account....how can I rectify this? Thanks in advance.


call 800-Comcast and select billing and relate what you said here. 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Switching from secondary to primary user

Hello @balanceseaker. I can assist with your username preferences. Please send me a private message and include your full name, service address, and account number so I can assist you. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 2 replies
  • 595 views
  • 0 kudos
  • 3 in conversation