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Since recent mobile app update, email is spotty

New Poster

Since recent mobile app update, email is spotty

Since recent xfinity/comcast automatic mobile app update:

  Email messages opening slowly ... often won't open, at all.

  Email dated prior to the recent update often will not load to inbox.

  Occasional network errors (when I am connected).

Attempts to correct:

  Rebooted iphone.

  Performed latest IOS update running 11.1.1.

Looking forward to fix:

  I am not excited about uninstalling/reinstalling and resetting all parameters because of a faulty xfinity/comcast update.

  I look forward to your fix; please advise.

Thank you.

Official Employee

Re: Since recent mobile app update, email is spotty

Hi No7. We apologize for any inconvenience for the errors and latency. While to not dismiss the issue you are experiencing, I myself have the updated version of XFINITY Connect (v6.7)  installed on my iPhone 7 Plus running IOS 11.1.2, and I have not experiencing the same issues you are describing. 

 

Understandably, it is not convenient to have to uninstall and reinstall the app, however I do suggest giving that a try. 

 

I will pass along your feedback and experience to our developers so they can work on a fix. 

 

Please let me know if you have any other questions. 

 

 


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New Poster

Re: Since recent mobile app update, email is spotty

I have the Samsung s8 and this update is horrible. It takes forever to load and then I can't open my the email. It just spins. I have uninstalled and reinstalled. Fix this issue. Email no longer worksx with this app. People aree complaining and xfinity is doing nothing!
New Poster

Re: Since recent mobile app update, email is spotty

Same problems using latest version of Android.
Official Employee

Re: Since recent mobile app update, email is spotty

Hi Culiana, 

 

Are you still having issues with the Connect App? I can investigate this issue further. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify the first and last name of the account holder, the phone number, street address, and the account number associated with your services.


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Official Employee

Re: Since recent mobile app update, email is spotty

lozj, 

 

I can investigate this for you. Please send me a private message verifying the first and last name of the account holder, the phone number, street address, and the account number associated with your services. To send a private message click on my name "ComcastChe", then click private message me.


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Regular Visitor

Re: Since recent mobile app update, email is spotty

I am having the exact problems with the Connect app. I have to fully close the app to have mail come in......sometimes. I’m on IOS 11.1.2.  Or whatever the most recent update is.

this has been a problem for a few weeks now. Was hoping Comcast would issue an app correction by now. 

Official Employee

Re: Since recent mobile app update, email is spotty

pvillaverde, 

 

I can investigate your issue as well. Please send me a private message verifying following information: 

  • First and last name of the account holder
  • Primary phone number on the account
  • The street address associated with your services
  • Full account number

 

To send a private message click on my name "ComcastChe", then click private message me.


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