Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,448

members

790

online

29,334

topics

Top

Recorded shows

New Poster

Recorded shows

Some programs that I've recorded on my DVR DO NOT SHOW UP on the website nor using the infinity app.  Why?

 

Highlighted
Service Expert

Re: Recorded shows


MYRADOLCI wrote:

Some programs that I've recorded on my DVR DO NOT SHOW UP on the website nor using the infinity app.  Why?

 


If you have the X1 platform, have you called into Comcast and had the Cloud Rate Code ( free, no cost ) added to your account?  Without the code, you will not have access to the last 60 hours of content recorded on the DVR.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Recorded shows

I'll try that.  Never heard of Cloud Rate Code before and the chat person I spoke to last never said anything about that.

 

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 2 replies
  • 229 views
  • 2 kudos
  • 2 in conversation