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Re: Can't setup to use Text Messaging

Regular Visitor

Re: Can't setup to use Text Messaging

I'm having this same problem and I'm listed as residential costumer so I don't understand either and I've even asked Comcast reps and I'm still not able to text on my smart phone if I web Comcast I can text just not from the connect app have any suggestions,thanks
Official Employee

Re: Can't setup to use Text Messaging

Hi Robertp102, are you getting any errors or messages when trying to use the text feature on the Connect App?

 

Thank you


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Regular Visitor

Re: Can't setup to use Text Messaging

hi, I will show you what I get

IMG_1340.JPG
Regular Visitor

Re: Can't setup to use Text Messaging

I'm a voice,internet and cable costumer so I really don't understand why I can't text on my smart phone or iPad because I can on my computer

Problem Solver

Re: Can't setup to use Text Messaging

Just trying to be helpful and offer up some information that might help you out.  You might want to verify what type of residential voice service you have through Comcast.  As noted on the page https://customer.xfinity.com/help-and-support/phone/text-messaging-via-xfinity-mobile-app-and-xfinit... under the heading Get Started With Text Messaging, Step 4, "Text messaging is not included with the XFINITY Voice Unlimited Saver plan." So just make sure you don't have that particular form of residental service.

 

If you do have the correct type of residental voice service to qualify for texting, might want to review the information at https://customer.xfinity.com/help-and-support/phone/activate-voice-2go/ to verify that as far as the connect app goes you have gone through the activation steps so that it can allow you to make/receive calls and text from your cell phone/tablet.

 

Hope this helps you out.

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