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Problems upgrading/installing app

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Problems upgrading/installing app

I had the app on my phone. I got a message stating I needed to update the software, which I attempted to do. But it did not work. So I uninstalled the app and have attempted to reinstall several times now. It just stays in the processing mode for days until I click the X to cancel. But it will not install.
Official Employee

Re: Problems upgrading/installing app

Hi zjohnson - 

 

Problems downloading apps are better served by Google or Apple's support services.

 

https://support.google.com/googleplay/troubleshooter/4592924?hl=en

 

https://getsupport.apple.com/Issues.action

 

Thanks!

 

Rachel