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Not able to connect to mobile app

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Not able to connect to mobile app


I used to be able to use the Xfinity home app on my android phone. However, it has stopped and keeps giving me a code of 43401. I am using the correct email address, as I can go online and use the same one. Please help, the whole reason we signed up for this system was to view on our phones.


Thank you.

Official Employee

Re: Not able to connect to mobile app

Hi vickicraig - 


I'd like to private message you to confirm the email address you are using to sign in to the Xfinity Home app.  I will private message you for this information.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.