Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,342

members

1,493

online

28,944

topics

Top

Missing "Record" option on individual programs

ANSWERED
Highlighted
Regular Visitor

Missing "Record" option on individual programs

When I select any program I no longer have an option to record. It simply says "watch channel" and "info" (no "record")

I am still able to record a *series* recording, just not individual shows.

This is happening on both my iPhone and Android Tablet. It appears to only have gone missing within the past week or two.

Please Help! This essentially makes the Cloud DVR worthless!

Thank you in advance!
MikeY
Mike Yurkus
Accepted Solution

Re: Missing "Record" option on individual programs

Hi Mike

 

When individual shows don't have record buttons, it means that the channels they're on aren't "cloud recordable," and that is indeed what I'm seeing for your account: very few channels are cloud recordable. The X1 DVR on your account still says it's Pending Activation; not sure if it will help to activate it properly, but I would try that first. If that doesn't work, you may need to call customer support for assistance.

 

LHC

View answer in context
Problem Solver

Re: Missing "Record" option on individual programs

Hi Mike

 

When individual shows don't have record buttons, it means that the channels they're on aren't "cloud recordable," and that is indeed what I'm seeing for your account: very few channels are cloud recordable. The X1 DVR on your account still says it's Pending Activation; not sure if it will help to activate it properly, but I would try that first. If that doesn't work, you may need to call customer support for assistance.

 

LHC




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as a Best Answer!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as a Best Answer!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Service Expert
Moved:

Re: Missing "Record" option on individual programs

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 2 replies
  • 1462 views
  • 0 kudos
  • 3 in conversation