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Login error

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Login error

I am so frustrated, as I see I am not the only one. Cannot login!! Keeps giving me an error.<br><br>Also, my outlet controller AND motion sensor are not pairing even after the ten times we reset them. I'm about to send the junk back and go to best buy and get better products that I know will work!!
New Poster

Re: Login error

Been having issues since last update.  Same error 11101.  I can't log in at all.  Uninstalled and reinstalled.  Just so happens I got a new same phone (Droid Turbo) for an issue unrelated to this.  Same issue both phones.

Went to Google Play store. In the numerous similiar complaints was this link in each of the canned responses.  In that response noted "...a ticket being opened...to fix the issue."  I would like such a ticket opened please.  You have my email @comcast.net. 

 

Thank you in advance

Official Employee

Re: Login error

Hi Pinares69 - 

 

I'd like to help you.  Are you performing a self-install?

 

We're currently investigating an issue dealing with self-install for control users.  Can you please try using this link: https://www.xfinityhomesecurity.com/sp/homepage.html

 

Thanks,

 

Rachel


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Official Employee

Re: Login error

Hi hangman2112 - 

 

I'd like to confirm the @comcast.net email address you are using to sign in.  I will private message you.

 

Thanks, 

 

Rachel


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