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Log in trouble

New Poster

Log in trouble

I have been trying to log into the xfinity home app on my phone and it says having trouble logging you in with the blue button to try again. I armed my house using the touch screen but didn't get a confirmation email and still can't log in on my phone. Is my house armed? Any suggestions for the app? I've already Uninstalled and installed again.
New Poster

Re: Log in trouble

Im having the same issue either with iOs or thrus the xfinity web site. 

Any help would be appreciated.

Official Employee

Re: Log in trouble

rafaastorga --

 

We had a problem Thursday, July 13th that prevented some users from being able to launch the Xfinity Home mobile apps that was resolved later that afternoon.  I pulled up your account & see successful app activity.  If you are still experiencing issues with the app, please let me know!

 

Thanks!

Rachel


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New Poster

Re: Log in trouble

Hi,

I'm also having an issue using the app. I had the home system installed 2 weeks ago and app doesn't work.
Service Expert

Re: Log in trouble


Jennycain wrote:
Hi,

I'm also having an issue using the app. I had the home system installed 2 weeks ago and app doesn't work.

Have you logged into the Home web site successfully?

 

https://home.xfinity.com/




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I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
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Official Employee

Re: Log in trouble

Jennycain -- 

 

To pull up your account, I need some more information.  Can you please send me a private message with the phone number or @comcast.net email address associated with your account?  To send a private message click on my name "ComcastRachelH", then click private message me. 

 

Thanks!

 

Rachel


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