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Live TV away from home

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Live TV away from home

While away from home visiting my mother in a hospital, I tried to watch live TV on my kindle fire as I usually do to help pass the hours.  Suddenly last week got a message with a little box to check that said something about streaming TV and I was accepting an addition to my service if I checked the box.  What addition?  I already have this service?  I tried to find out in my very limited time, but it was saying something about a cost.  So confused!  It added to the frustration of an already upsetting situation.  I cannot contact the online chat, it is not going through and has always responded quickly in the past.  Help!

 

Service Expert

Re: Live TV away from home


ladypixel3 wrote:

While away from home visiting my mother in a hospital, I tried to watch live TV on my kindle fire as I usually do to help pass the hours.  Suddenly last week got a message with a little box to check that said something about streaming TV and I was accepting an addition to my service if I checked the box.  What addition?  I already have this service?  I tried to find out in my very limited time, but it was saying something about a cost.  So confused!  It added to the frustration of an already upsetting situation.  I cannot contact the online chat, it is not going through and has always responded quickly in the past.  Help! 


every initial install of the stream app (and the computer website stream) has you confirm terms and conditions of the stream service for that device. 




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Problem Solver

Re: Live TV away from home

Hi @ladypixel3

 

The Xfinity Stream app does not offer any additions to service—you can't sign up for anything through the app. Any service changes would have to be arranged via phone or website. The message Rustyben is referring to is the Cloud DVR Terms of Service, and it has large Yes and No buttons associated with it. This Terms of Service screen only shows up when you log in, or the first time you use the app after CDVR service has been added to your account. Are you sure you were using Xfinity Stream?

 

LHC




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