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Hi I opened up the xfinity stream app on my iPad (and iPhone) and am trying to play NFL red zone, or

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Hi I opened up the xfinity stream app on my iPad (and iPhone) and am trying to play NFL red zone, or

Hi I opened up the xfinity stream app on my iPad (and iPhone) for the first time and am trying to watch NFL red zone, or the NFL network... it won't play them?  Am I doing something wrong.  I click on them and it just shows those 3 boxes thinking?

please help

thanks

jay

Bronze Problem Solver

Re: Hi I opened up the xfinity stream app on my iPad (and iPhone) and am trying to play NFL red zone


jay1977 wrote:

Hi I opened up the xfinity stream app on my iPad (and iPhone) for the first time and am trying to watch NFL red zone, or the NFL network... it won't play them?  Am I doing something wrong.  I click on them and it just shows those 3 boxes thinking?

please help

thanks

jay


Try clearing browser cache and cookies

Official Employee

Re: Hi I opened up the xfinity stream app on my iPad (and iPhone) and am trying to play NFL red z...

 

Hi jay1977, you can also try removing the app and downloading it again to your device to clear up any issues. Please make sure you're signed into your home network (Wi-Fi) to view "redzone" content, not all content is available outside of your home network. Lastly, if you get the same error within the app please check your access online by going to www.comcast.com and click on the TV icon. 


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