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Face ID doesn't work

New Poster

Face ID doesn't work

I see that there was an update for the iphone X so that Face ID will allow you to arm and disarm the alarm. I have that setting turned on, but the only way to arm and disarm on the app is still to type in my code. Face ID works to open the app, but not for the alarms. Am I doing something wrong? I have the most updated app and I double checked that the setting is turned on. Thanks.

Official Employee

Re: Face ID doesn't work

meschloss --

 

Thanks for reaching out. I've pulled up your account, but need some more information from you. I have sent you a private message. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel

New Poster

Re: Face ID doesn't work

I’m having the same issue. Was this resolved? I can also open the app with Face ID but not arm and disarm my alarm.
Official Employee

Re: Face ID doesn't work

Sahile -- 

 

Thanks for letting us know. I've pulled up your account also & have sent you a private message. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

Thanks!

Rachel

New Poster

Re: Face ID doesn't work

I have same problem. No prompt of face id to set or turn off alarm.
New Poster

Re: Face ID doesn't work

I resolved it. I turned off face id in app for both login and arm/disarm. Then I closed and restarted app. Then i set the face id options back on. The face id works now.
Official Employee

Re: Face ID doesn't work

I resolved it. I turned off face id in app for both login and arm/disarm. Then I closed and restarted app. Then i set the face id options back on. The face id works now.

toomanyusername, glad that worked for you. Please post again if you need any further assistance. 

 

KenF