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Error Message 43500

New Poster

Error Message 43500

What is error message 43500 and how can i correct it, so that i can log in to my home security from my iphone?
Official Employee

Re: Error Message 43500

Hi,

 

There is an error on your account and I am opening a ticket. A Comcast representative will be contacting you shortly via phone.

 

Thanks,

Shannon


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New Poster

Re: Error Message 43500

I am having problems logging into xfinity home through the my smartphone. Error code 43500 keeps coming up and there is no help through the xfinity main phone number. No options for xfinity home security. Very frustrating. Would appreciate any help
Official Employee

Re: Error Message 43500

We have identified the root cause for the 43500 error & are planning to issue a fix tomorrow.  Please try again tomorrow evening.  Sorry for the inconvenience.


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Official Employee

Re: Error Message 43500

The issue with the 43500 error message was fixed earlier today.  Please try using the XFINITY Home mobile app now & let me know if you continue to experience issues.  Thank you for your patience.


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New Poster

Re: Error Message 43500

Thank you for excellent service!
Official Employee

Re: Error Message 43500

louie405philly - Can you please tell me if your issue has been resolved?  Thank you.


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New Poster

Re: Error Message 43500

Yes, it is working now. Thanks again for excellent service!
Frequent Visitor

Re: Error Message 43500

@Comcastpri. i am having problems with this error message too. Any chance you could help me out? Several calls to customer service and two online chats have not fixed it yet. Thanks!
New Poster

Re: Error Message 43500

I have this error code on the app what's the issue because this is a terrible inconvenience
New Poster

Re: Error Message 43500

I have the same issue. So a call to customer support navigating the auto phone system......Oh boy, fun.........Smiley Sad
Official Employee

Re: Error Message 43500

Hi jderekt - 

 

The app you are trying to log into is for the Xfinity Home Security system.  Are you a current customer of this service?

 

Thanks!

Rachel


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Regular Visitor

Re: Error Message 43500

I'm also getting this code, any ideas how to fix it?
Official Employee

Re: Error Message 43500

Hi jjsummers1988 --

 

I have opened a ticket to investigate.  I have also private messaged you.

 

Thanks!

 

Rachel

 

 


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New Poster

Re: Error Message 43500

I got the same error on my smartphone, what that means?
Official Employee

Re: Error Message 43500

Hi ggzuazo - 

 

Are you a current Xfinity Home Security customer?  If so, did you sign up recently?

 

Thanks!

Rachel


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New Poster

Re: Error Message 43500

Yes I'm Rachel

Official Employee

Re: Error Message 43500

Hi ggzuazo -

 

I've sent you a private message.

 

Thanks!

Rachel


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New Poster

Re: Error Message 43500

I am also now getting this error on the app on my phone.  I haven't had to log in for quite some time as I save my logins in my android.  I've entered in several iderations of what the login and password could be.  Each time - I get error 43500.

 

Thanks!

Danielle

Official Employee

Re: Error Message 43500

mostspicy - 

 

I have private messaged you.

 

Thanks!

Rachel


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