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Error 43401

New Poster

Error 43401

I cant login on the xfinity home app. I am using the original username/email. I have reset the password, it didnt help. I have deleted the app and reintstalled it, no luck. Please help. I have an iphone

Official Employee

Re: Error 43401

Hi AHSoltani888 -- 

 

Thanks for reaching out.  I pulled up your account and see login attempts using both email addresses on your comcast account.  The login errors are happening when trying to sign in with the non-primary email address.  You must sign in with the original email address used at the time Xfinity Home was installed.  I can private message you with more information.

 

Thanks!

 

Rachel

New Poster

Re: Error 43401

I am having the same issues.  IS there a fix for this?

Official Employee

Re: Error 43401

dalemccollum -- 

 

Thanks for reaching out.  I see something on my end that may be causing a sign in issue.  I'd like to confirm the email address you are using when trying to sign in.  I will private message you for this information.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.  

 

Thanks!  

Rachel