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Error #43401

Regular Visitor

Error #43401

I can not log into my home app. It says error #43401.
Official Employee

Re: Error #43401

Hi - 

 

A common cause of this error is using an incorrect username when attempting to log into the app.  We also notice this error when a customer has signed up for Xfinity Home security with a non @comcast.net username.

 

I have private messaged you.

 

Thanks!

 

Rachel


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New Poster

Re: Error #43401

I am also not able to log in and would like to know the fix as well.
Regular Visitor

Re: Error #43401

I can't access it either
Official Employee

Re: Error #43401

Hi denrue & mcroxton3 - 

 

We experienced an issue beginning yesterday that led to increased 43401 errors for users.   We are actively working on a resolution & I will provide updates on the issue as they are available.  

 

I have added your accounts to the list of forums users that are posting & will continue to track this for you both.

  

Thanks!

 

Rache


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Problem Solver

Re: Error #43401

I am constantly getting this issue, and have to try logging in several times before success...very, very frustrating. Comcast should hire more qualified, experienced programmers...too many issues. It's too bad we can't reach upper management...they probably think all is well and are collecting big bonuses!
Official Employee

Re: Error #43401

Hi rjmmoon - 

 

Currently we are experiencing a larger issue that is causing 43401 errors for users even when they are inputting the correct log in information.  We are actively working on a resolution & will provide updates on the issue as they are available.  

 

I have added your account to the list of forums users that are posting & will continue to track this for you.

 

Thanks!

 

Rachel


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Problem Solver

Re: Error #43401

Rachel, thanks.S
Official Employee

Re: Error #43401

Rjmmoon - 

 

Not a problem! 

 

Rachel


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Official Employee

Re: Error #43401

Hi Denrue - 

 

I've checked back on your account & see successful log ins.  Please let me know if you experience any more issues.

 

Thanks!

 

Rachel


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Official Employee

Re: Error #43401

Hi mcroxton3 - 

 

Would you mind trying to log into the app to see if you are still experiencing this issue?

 

Thanks!

 

Rachel


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New Poster

Re: Error #43401

I've been having this issue for months....
New Poster

Re: Error #43401

I am and have been having this same issues for a few years. The crazy thing is, when I use my wife user name and password, it works fine and I'm the primary acct. Holder. I've been frustrated for a while over this issue. I could probably get a better security system from Walmart and not have a monthly bill. Somebody needs to fix this
Official Employee

Re: Error #43401

Hi lindmahill - 

 

I pulled up your account info & see that you are attempting to log in with multiple @comcast.net email addresses.  At this time, we only support signing in with the username/email that was provisioned when you signed up for service.  I have private messaged you with the primary username/email address to confirm you have the correct address to use going forward.

 

Please let me know if you have any further issues.

 

Thanks!

 

Rachel


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Official Employee

Re: Error #43401

Hi djrickno1- 

 

At this time, we only support signing in with the username/email that was provisioned when your Xfinity Home service was activated.  During the Xfinity Home security activation (Tech install), the email address that is used to log in becomes the primary email address associated with the account.

 

Thanks!

 

Rachel


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New Poster

Re: Error #43401

I am having the same issue all of the sudden.  My app is not letting me sign in. 

Official Employee

Re: Error #43401

Hi chamainewooten - 

 

I pulled up your account.  I see you are using the correct credentials when signing in.  I'm looking into the source of your issue & will open a ticket if necessary.  I will also follow up with you here.

 

Thanks!

Rachel


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New Poster

Re: Error #43401

I am getting error 43401 on both mine and my wife's phones.
Official Employee

Re: Error #43401

Hi JoshuaVlach7245 -- 

 

I've private messaged you.

 

Thanks,

 

Rachel


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New Poster

Re: Error #43401

I am having the same issue, I haven't been able to log in all day
New Poster

Re: Error #43401

I am having the same issue.  It is unfortunate that we have to waste so much time trying to use the system.

Official Employee

Re: Error #43401

Hi Jennroberts1 - 

 

I've pulled up your account & am looking into the source of your sign in issues.

 

Thanks,

 

Rachel


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Official Employee

Re: Error #43401

Hi generalstuart - 

 

When I pull up your account, I don't see active Xfinity Home security service.  Are you a current subscriber of this service?

 

Thanks,

 

Rachel


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Official Employee

Re: Error #43401

Hi JoshuaVlach7245 - 

 

I see that broadband has been restored.  One of our techs has attempted to reach you.  Can you please try logging in again?

 

Thanks!

 

Rachel


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New Poster

Re: Error #43401

Amongst ALL THE OTHER PROBLEMS. I CANNOT USE MY APP! I NEED HELP ASAP. IT'S BEEN DAYS SINCE I COULD USE IT! PLEASE SOMEONE FIGURE THIS OUT AND HELP. Keeps showing 43401 message
Official Employee

Re: Error #43401

Hi Littletcbjenkin - 

 

I've pulled up your account & would like to private message you.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks,

 

Rachel


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