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Error 11311

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Error 11311

I'm getting an error 11311 and unable to access my camera on the app or online.  

Official Employee

Re: Error 11311

Hi jrfiete - 

We're currently experiencing an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal.  Our engineers are actively working on restoring full App & Portal functionality.  I am adding your name and account to a ticket to confirm your issue is resolved once we've issued a fix.  I will provide updates as they are available.  I apologize for the inconvenience and thank you for your patience.